Frequently asked questions
Good to know before you start.
Here are answers to the main questions. If yours isn't here, send us a note.
Getting started and choosing a plan
Fustle is for people managing independent work in Iceland: projects, invoices and the support they choose for expenses and their own payroll. Payroll initially serves self-employed individuals, not ehf companies or payroll for multiple employees.
Choose Invoicing for work records and invoices. Invoicing + Expenses adds receipts, costs and your own payroll calculations. Payroll includes those features and adds agreed filings handled by Fustle. Both Payroll options include the same service, with fixed or flexible pricing.
The first five new invoices you send on the Invoicing plan are free, once. Drafts don't count, and the allowance doesn't reset each month. Before sending invoice number six, choose and approve a paid plan. The trial doesn't cover Invoicing + Expenses or Payroll.
No. Invoicing + Expenses costs 4,990 kr per month in total, before VAT. You don't pay another 1,990 kr for Invoicing.
Money, fees and filings
On Invoicing, Invoicing + Expenses and fixed Payroll, your customer pays directly into your bank account. On flexible Payroll, the payment comes to Fustle, which deducts the service fee and pays your net salary. The fee is collected by invoice or card, depending on what you choose and what is available.
On Invoicing, Invoicing + Expenses and fixed Payroll, you pay them yourself. On flexible Payroll, Fustle pays net salary. Payroll includes agreed filings handled by Fustle. On fixed Payroll, filing and paying are different actions.
Payments received for invoices created in Fustle, excluding the VAT included in those payments. It is not based on unpaid invoices or other deposits into your bank account. The cap is 13,900 kr per calendar month before VAT.
With flexible Payroll, the service fee is 0 kr when no qualifying payments are received. An active fixed subscription continues at its agreed monthly price. A month without income does not automatically cancel a subscription or end filing obligations.
VAT is added to the stated service prices and caps. Your own taxes and pension contributions are separate payments. The service's applicable banking and invoice delivery costs are included in the plan, without a separate transaction charge.
Monthly and annual summaries of your own Fustle records are included. An annual return service is separate from the monthly subscription. Its scope and price will be confirmed separately; a subscription does not mean every personal tax matter or earlier tax year is covered.
Receipts and records
It helps read the details and prepare an expense entry. You review the information and correct it before saving if needed. Receipt processing is included in Invoicing + Expenses and both Payroll options. It does not automatically confirm a tax deduction.
Yes, with Invoicing + Expenses and Payroll. An expense doesn't need to be linked to a sales invoice to be recorded.
Yes. Invoicing + Expenses and Payroll let you provide appropriate access to your records. With Invoicing + Expenses, you or your accountant handle the filings. With Payroll, the filings Fustle takes on need to be clearly agreed.
Changes and cancellation
Yes. Moving to a higher fixed plan takes effect immediately, with the price difference charged proportionally for the rest of your period. Moving to a lower fixed plan, or from a fixed plan to flexible Payroll, takes effect when your paid period ends. You see the effective date and charge before confirming.
Yes, the change can take effect immediately. Your flexible period ends and its fee is calculated from payments received during that period. The new fixed subscription month starts at the change. Payments received after that point are not charged again under the flexible fee.
Fixed subscriptions end at the close of the paid subscription period, and flexible subscriptions at the close of the calendar month. You'll see the end date. Your earlier records remain available to view and export, and agreed filings for periods covered by the service are completed.
You'll be notified and have seven days to resolve the payment before new paid features are restricted. You can update your payment card. Your earlier records and agreed filings for previous service periods do not disappear because of a payment problem.
Earlier customers
Start with [information for FreelancePay customers](/en/freelancepay-customers). Don't recreate earlier invoices in Fustle. For unfinished matters or access questions, contact hello@fustle.is.
[Ask another question](/en/contact) · [See pricing](/en/pricing)